frequently asked questionS


Shipping & Handling

All orders of prints smaller than 14 inches ship flat and are packaged in acid-free, protective cello sleeves, cardboard backing and sturdy rigid mailers. Larger prints ship rolled inside mailing tubes. 

All prints, originals, and products will be shipped within 1-3 days of ordering.

All domestic orders ship via USPS priority mail. All orders that include original artwork will require a signature. The Bruna Mebs studio is not responsible for any packages that have not been signed for upon delivery. 

Buyers are responsible for any customs and import taxes that may apply. The Bruna Mebs studio is not responsible for delays due to customs.

Bruna Mebs studio is not responsible for lost, held, or damaged packages. We are not responsible for delivery errors via the carrier, or incorrect shipping info.


Returns & Exchanges

All sales are final on original artwork with a non-returnable and non-refundable policy. 

All prints and products can be returned for store credit only.

Send us an email at contact@brunamebs.com to authorize the return. Once the return is processed we will issue you a gift card code in the amount of the item returned minus shipping. Return shipping is at your expense.

Any damaged or incorrect prints or products, purchased on our site, are eligible for replacement. We require all damaged and incorrect prints and products to be returned to our studio for replacement. On the day of your delivery please carefully inspect your shipping package. Be sure to document any and all impurities and include this information when contacting customer service regarding your damaged item. We must receive written notification as well as photo documentation of damages within 7 days of receiving item. After 7 days, we will no longer be able to replace an item. For damaged or incorrect work, please send an email to contact@brunamebs.com


AUTHENTICITY & CARE INSTRUCTIONS

All prints are made to order and printed on premium archival paper. 

All originals are signed and embossed. 

All prints are signed and numbered by the artist. The signature and edition are under the image in the white border. 

All prints have a 0.5 inch all around white border where the signature and edition number are placed.

Along with the artwork a certificate of authenticity is also included.

Prints are created and packaged using acid-free, archival materials. As with all artwork, direct sunlight should be avoided to protect the work from fading. When handling the work, try to hold it by the edges of paper to minimize any transfer of oil from your fingers. If using tape to mount to a mat, use of an acid-free artist's tape is recommended.