SHOP FREQUENTLY ASKED QUESTIONS
RETURNS, EXCHANGES & CANCELLATIONS
I gladly accept returns and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned (Because of the nature of these items, unless they arrive damaged or defective)
Custom or personalized orders
Why I don't accept returns on custom or personalized orders?
I love what I do and people say I do a great job! I try to please all of my customers not only because I take pride in painting but also because this is my living. If for some reason you are not satisfied with the finished painting please let me know and I will try my best to fix it for you. But because of the time it takes for me to do a custom portrait I cannot afford returns. Thank you for your understanding.
All orders ship flat, and are packaged in acid-free, protective cello sleeves, cardboard backing and sturdy rigid mailers.
All portraits and originals should be shipped within 3-5 business days of ordering.
All prints should be shipped within 1 week of ordering. I ship weekly on Mondays. Orders placed after Monday, 12pm EST will ship the following Monday.
In the very sad event of shipping damage, please contact me right away to arrange a refund or replacement of the damaged item. You will be asked to provide photos of the damage for insurance purposes before a refund is issued, so please don't throw the piece or the packaging away!
Portraits- drawing will be sized to fit nicely on paper. Depending on your photo I will choose landscape or portrait layout.
Prints are created and packaged using acid-free, archival materials. As with all artwork, direct sunlight should be avoided to protect the work from fading. When handling the work, try to hold it by the edges of paper to minimize any transfer of oil from your fingers. If using tape to mount to a mat, use of an acid-free artist's tape is recommended.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.