frequently asked questionS


Shipping & Handling

All orders smaller than 14 inches ship flat and are packaged in acid-free, protective cello sleeves, cardboard backing and sturdy rigid mailers. Larger prints ship rolled inside mailing tubes. 

All prints & originals will be shipped within 1 week of ordering.

All domestic orders ship via USPS priority mail. All orders that include original artwork and prints will require a signature. The Bruna Mebs studio is not responsible for any packages that have not been signed for upon delivery. 

Buyers are responsible for any customs and import taxes that may apply. The Bruna Mebs studio is not responsible for delays due to customs.


Returns & Exchanges

All sales are final. We have a non-returnable and non-refundable policy. 

Any damaged or incorrect prints or products, purchased on our site, are eligible for replacement. We require all damaged and incorrect prints/products to be returned to our studio for replacement. On the day of your delivery please carefully inspect your shipping package. Be sure to document any/all impurities and include this information when contacting customer service regarding your damaged item. We must receive written notification as well as photo documentation of damages within 14 days of receiving item. After 14 days, we will no longer be able to replace an item. For damaged or incorrect work, please send an email to contact@brunamebs.com


AUTHENTICITY & CARE INSTRUCTIONS

All prints are made to order and printed on premium archival paper. 

All originals are signed and embossed. 

All prints are signed and numbered by the artist. The signature and edition are under the image in the white border. 

5x7 prints have a 0.5 inch all around white border and no embossed logo.

All other print sizes have a 1 inch all around white border where an embossed logo is placed at the bottom right corner next to the signature and edition. 

Along with the artwork a certificate of authenticity is also included.

Prints are created and packaged using acid-free, archival materials. As with all artwork, direct sunlight should be avoided to protect the work from fading. When handling the work, try to hold it by the edges of paper to minimize any transfer of oil from your fingers. If using tape to mount to a mat, use of an acid-free artist's tape is recommended.